Shipping, Freight & Returns FAQ

Last updated: 3 November 2026

Answers to the questions our customers ask most. If you cannot find what you need, contact our support team — we aim to answer every message within 1 working day.

Contact us

Store name: OHPHAMMER
Address: 100 South Ashley Drive, Tampa, FL 33602, US
E-mail: support@OHPHAMMER.shop
Phone: +1 (702) 251-2200
Customer service: Monday to Friday, 9:00–17:00 (US time)
Response target: We aim to answer every message within 1 working day.

Shipping, Freight & Returns FAQ

How much does shipping cost?

How long does delivery take?

What is the order cut-off time?

Where do orders ship from?

How are large items delivered?

What should I prepare for a freight delivery?

Is assembly included?

Which carriers are used?

Do you ship internationally?

Do you deliver to offshore US addresses?

How do I track my order?

What happens if my order is delayed?

Can I change my delivery address?

What is the return period?

Who pays for return shipping?

How much does return freight cost?

Are restocking fees charged?

When will I receive my refund?

Are products covered by warranties?

What if an item arrives damaged?

Which payments are accepted?

Is checkout secure?

When is payment taken?

Can I cancel an order?

Do you accept bulk business orders?

Where are you based?

How do I contact customer service?

Contact us