Shipping & Delivery Policy

OHPHAMMER offers free standard delivery to the contiguous United States addresses on every order. Products are dispatched from US warehouses and may travel through parcel delivery services or specialist freight carriers, depending on size and weight.

1. Key information

• Cut-off: 15:00 (3 PM, US time).
• Processing: 1–2 working days.
• Transit: 3–6 working days.
• Estimated total: 4–8 working days.
• Working days: Monday to Friday, excluding US federal holidays.
• Free standard delivery: the contiguous United States.
• Dispatch location: US warehouses.
• Tracking: sent by e-mail after dispatch.
• Oversized items: kerbside freight delivery by appointment.

2. Delivery destinations

Free shipping applies to contiguous United States addresses. International delivery is not currently offered. Customers requesting delivery outside the standard coverage area, including Alaska, Hawaii and US territories, should contact support before ordering so availability and any charges can be confirmed.

3. Parcel delivery

Smaller products may be dispatched using tracked parcel services. The carrier and service depend on the item. After dispatch, customers receive the relevant tracking information.

4. Large and oversized equipment

Large products, including excavators, skid steer loaders and PTO-driven equipment, may require palletised or flatbed freight transport. Standard freight delivery is to the kerbside or another safe accessible delivery point agreed with the carrier. The carrier normally contacts the recipient to arrange a delivery date or window. Customers must provide accurate contact details and a delivery address accessible to the relevant vehicle.

5. Freight delivery preparation

Customers should arrange:

• A responsible adult to receive the shipment.
• Safe vehicle access.
• A clear delivery area.
• Appropriate assistance or handling equipment for moving heavy products beyond the delivery point.
• Sufficient space to inspect the shipment.

Delivery does not automatically include moving products indoors, assembling them, installing them or removing packaging. Any additional services must be separately confirmed before purchase.

6. Inspecting freight

Check the visible condition of packaging and goods before signing where practical. Note visible damage on delivery paperwork. Take photographs of any damage. Contact our support team promptly. A signature or delayed report does not automatically remove statutory rights.

7. Order processing

Orders received before 15:00 (3 PM, US time) on working days normally begin processing the same day. Orders received after the cut-off or during weekends and bank holidays begin processing on the next working day. Typical processing takes 1–2 working days.

8. Tracking and delivery time

Transit generally takes 3–6 working days after dispatch. The total estimated delivery period is 4–8 working days. These estimates are not guaranteed delivery dates. Customers receive tracking information when available following dispatch.

9. Incorrect addresses

Customers should provide complete and accurate delivery details. Contact us immediately if an address needs correction. Changes after dispatch may not be possible. Any additional delivery charges caused by customer errors will be disclosed and agreed where applicable. Errors by the store or its carrier will be addressed without passing responsibility improperly to the customer.

10. Delays and lost shipments

Weather, transport disruptions, public holidays or operational issues may affect delivery. If a shipment is delayed, contact us with the order number. We will investigate and provide an appropriate remedy. Consumers retain their legal rights for late or undelivered goods.

11. Cancellations

Contact us as soon as possible to request cancellation. Where dispatch has already occurred, statutory cancellation and return rights may still apply. See our returns & refunds policy.

12. Damaged or incorrect items

E-mail support@OHPHAMMER.shop with the order number, description and relevant photographs. Where goods are faulty, damaged during delivery or incorrectly supplied, appropriate return or collection costs will be covered by the store.