Warranty & Replacement

OHPHAMMER aims to supply products that meet their descriptions and applicable quality requirements. This policy explains how we handle damaged, defective or incorrect goods and how manufacturer warranties relate to your statutory rights.

1. Key information

• Statutory consumer protections apply to qualifying purchases.
• Manufacturer warranties vary by product.
• No universal additional warranty period is promised.
• Eligible change-of-mind returns are available for 30 days.
• Faulty or incorrectly supplied goods may qualify for repair, replacement or refund.
• Applicable faulty-goods return costs are covered by OHPHAMMER.

2. Replacement policy

If a product is faulty, damaged or not as described, contact our support team. Where appropriate under US consumer law, a repair or replacement may be arranged. A replacement will ordinarily be the same product, where available. If an identical replacement is unavailable, we may discuss an acceptable alternative or another legal remedy. We will not substitute a different product without your agreement.

3. Manufacturer warranties

Some products may include written manufacturer warranties. The terms, duration, exclusions and claim procedures depend on the particular manufacturer and model. Contact us before purchase if you would like confirmation of a product's manufacturer warranty. Additional warranties do not replace or reduce statutory rights.

4. US consumer rights

Under applicable US federal and state consumer protection law, goods must generally be:

• Of satisfactory quality.
• Fit for purpose.
• As described.

Customers may have a short-term right to reject faulty goods within 30 days and further rights to repair, replacement or other remedies thereafter. The appropriate remedy depends on the legal requirements and circumstances.

5. Damaged on arrival

Inspect goods upon delivery. For palletised freight, check the packaging and equipment before signing where practical. Record visible damage on the driver's paperwork and take photographs. Notify support@OHPHAMMER.shop as soon as reasonably possible. Failure to report damage immediately does not automatically remove statutory rights.

6. Warranty claims

Provide:

• Order reference.
• Product name and model.
• Description of the fault.
• Photographs or video where helpful.
• Relevant manufacturer documentation, if available.

We will review the matter and explain the next steps.

7. Exclusions

Normal wear, misuse, overloading, incorrect assembly, accidental damage and failure to follow safety instructions may fall outside additional commercial warranty coverage. However, these exclusions do not override statutory rights concerning defective or misdescribed products.

For refund timing and return arrangements, see our returns & refunds policy.