Returns & Refunds Policy

We want customers to feel confident purchasing equipment from OHPHAMMER. Our 30-day change-of-mind return policy provides an additional opportunity to return eligible goods. This policy does not remove statutory cancellation or faulty-goods rights.

1. Key information

• Return notification period: 30 days from delivery.
• No restocking fees.
• Change-of-mind return costs: customer pays.
• Faulty, damaged or incorrect goods: store pays applicable return or collection costs.
• Refund destination: original payment method.
• Refund timing: within 14 days of receiving returned goods or evidence of return, whichever is earlier, subject to applicable law.
• Heavy-equipment returns: specialist freight may be needed.

2. Thirty-day returns

Customers may notify us within 30 days after delivery that they wish to return an eligible item. For our extended voluntary return policy, products should generally be unused and returned with their supplied parts and accessories, securely packaged. The law permits reasonable inspection of goods for statutory cancellation purposes.

3. Starting a return

E-mail support@OHPHAMMER.shop with:

• Order number.
• Product name.
• Reason for the return, if voluntarily provided.
• Product condition.
• Relevant photographs, where helpful.

We will provide the appropriate return instructions and destination. Do not assume that the registered office is the correct returns warehouse.

4. Returning goods

Where statutory cancellation applies, customers generally have 14 days after communicating cancellation to send the goods back. Use secure packaging and retain evidence of postage or collection. For oversized items, contact us to arrange or discuss appropriate transport.

5. Change-of-mind return costs

Customers pay the direct return delivery costs for change-of-mind returns where lawfully disclosed. Oversized equipment may require specialist freight, collection or pallet handling. Costs vary by item, dimensions, weight and collection location. For products that cannot normally be returned by post, contact us before you complete your purchase and we will confirm an estimate of the return freight cost where the law requires one.

6. Damaged or faulty goods

If goods are faulty, damaged or not as described, contact us. Where the business is responsible for a return or collection under consumer law, we cover the applicable cost. We will assess the issue and arrange the appropriate remedy.

7. Refunds

Refunds are made without undue delay and within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier, subject to legal requirements. Refunds return to the original payment method. Lawful deductions for unnecessary handling may apply where legally permitted. No restocking fee is charged.

8. Exchanges

Contact us if you would prefer a different product. Availability, price differences and delivery arrangements must be confirmed. An exchange is not guaranteed until agreed.

9. Warranty and consumer rights

Goods are protected by applicable US consumer law. A product-specific manufacturer warranty may provide additional coverage. Nothing in our voluntary return conditions excludes legal remedies for faulty products. See our warranty & replacement policy.

10. Non-returnable or restricted returns

Items used, assembled, installed, damaged by misuse or returned outside the voluntary period may not qualify for a change-of-mind return under our additional store policy. However, statutory cancellation rights, reasonable inspection rights and faulty-goods remedies continue to apply where legally available.

11. Large equipment

For heavy items, arrange a suitable pallet, protective packaging and collection method in coordination with the store. Do not dispatch large freight returns without confirming the appropriate destination and transport arrangements.

12. Digital goods and subscriptions

The store primarily sells physical equipment and does not currently offer recurring subscriptions or digital content.

13. Cancellations

Contact us promptly if you wish to cancel. Dispatch does not extinguish statutory cancellation rights.

14. Complaints

If you disagree with a return or refund decision, contact our team with the order reference. Customers retain access to legal rights and payment dispute procedures.

15. Model cancellation form

Use this form only if you wish to cancel your contract. You can copy it into an e-mail or send it on paper. The address below is for cancellation notices; contact us for the appropriate goods-return address.

To: OHP HAMMER TIME SYNDICATE, LLC, 100 South Ashley Drive, Tampa, FL 33602, US; support@OHPHAMMER.shop.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

• Goods / order reference:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s), only if submitted on paper:
• Date: