Privacy Policy

This Privacy Policy explains how OHPHAMMER collects, processes, protects and shares personal information when customers visit our website, place orders, make payments or contact support. The policy is intended to comply with applicable US federal and state data protection legislation.

1. Who we are

The controller is the legal operator of OHPHAMMER. Published business information:

• Address: 100 South Ashley Drive, Tampa, FL 33602, US
• E-mail: support@OHPHAMMER.shop
• Telephone: +1 (702) 251-2200

2. Information collected

We may process:

• Names.
• E-mail addresses.
• Telephone numbers.
• Billing addresses.
• Delivery addresses.
• Order history.
• Product and payment details.
• Refund and support communications.
• Delivery instructions.
• Tracking references.
• Device and technical information.
• IP addresses.
• Essential cookie and session information.

Stripe processes complete card payment information. We do not receive or store customers' complete payment card numbers or security codes.

3. How information is used

Information may be processed to:

• Accept and fulfil orders.
• Process payments.
• Arrange parcel and freight delivery.
• Communicate with customers.
• Handle refunds and complaints.
• Prevent fraud.
• Maintain website security.
• Meet tax and accounting requirements.
• Send marketing communications where legally permitted.

4. Lawful bases

Depending on the purpose, processing may rely on:

• Performance of a contract — to process, deliver and support your orders.
• Legal obligation — to meet tax, accounting and other legal requirements.
• Legitimate interests — to answer enquiries, prevent fraud and keep the website secure and reliable.
• Consent — for marketing communications, which you can withdraw at any time.

We need the required contact, billing and delivery details to process and fulfil your order. If you do not provide them, we cannot complete your purchase.

5. Information sharing

Relevant information may be shared with:

• Stripe and applicable payment providers.
• Shipping and freight carriers.
• Hosting providers.
• E-mail and customer support providers.
• Accounting and other necessary service providers.
• Authorities when legally required.

We do not sell personal information.

6. Cookies

Essential cookies and storage support the basket, checkout and security functions. The website currently does not enable optional analytics or advertising cookies. Refer to the cookie policy.

7. Data retention

Order records are generally retained for six years for tax purposes. Other information is retained only as long as reasonably necessary for customer support, contractual obligations, legal compliance or security.

8. Individual rights

Where applicable, customers may request:

• Access.
• Rectification.
• Erasure.
• Restriction.
• Portability.
• Objection to processing.
• Withdrawal of consent.
• Protection in relation to certain automated decisions.

E-mail support@OHPHAMMER.shop with the subject “Privacy Request”. Requests will be handled within the time limits required by applicable law, normally within one calendar month, subject to legally permitted variations.

9. International transfers

If service providers transfer personal data internationally, applicable legal safeguards must be used.

10. Security

The website uses encrypted connections and Stripe payment processing. Access to customer data is restricted to authorised persons, and appropriate technical and organisational safeguards are applied. No online system can promise absolute security.

11. Children

The store is not primarily directed at children. We do not intentionally seek children's personal information beyond what is necessary and lawful for legitimate transactions.

12. Complaints

Customers may contact the store with any privacy concern, and may also raise a complaint with their state attorney general or the Federal Trade Commission at https://www.ftc.gov/.

13. Changes

Updates will be published with a revised date. Material processing changes will receive any notification or consent required by law.